Privacy Policy

At Depend Fashion, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our website.

Personal Information

• Full name and contact details (email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through Paystack — we do not store card details)
• Account credentials (email and encrypted password)
• Order history and preferences
• Sizing and customization preferences

Automatically Collected Information

• Device type, browser type, and operating system
• IP address and approximate location
• Pages viewed, time spent, and navigation patterns
• Referring website or source

2. How We Use Your Information

• Process and fulfill your orders, including shipping and delivery within Ghana and internationally
• Send order confirmations, shipping updates, and receipts via email
• Communicate with you about products, promotions, and new collections (with your consent)
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Prevent fraud and ensure secure transactions through Paystack
• Comply with legal obligations under Ghanaian law

3. Payment Security

All payments are processed securely through Paystack, a PCI-DSS compliant payment gateway. We do not store, process, or have access to your full credit or debit card details. All transactions are conducted in Ghana Cedis (GHS). Paystack handles all sensitive payment data in accordance with industry-leading security standards.

4. Data Storage & Security

Your data is stored securely using Google Firebase infrastructure with encryption at rest and in transit. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — Paystack (payments), delivery partners (shipping fulfillment), and email service providers (order notifications)
• Legal authorities — when required by law, regulation, or legal process under Ghanaian jurisdiction
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

6. Cookies & Tracking

We use essential cookies to maintain your shopping cart, keep you signed in, and ensure the website functions properly. We may also use analytics tools to understand how visitors interact with our site, helping us improve your experience. You can control cookie preferences through your browser settings.

7. Your Rights

Under Ghana's Data Protection Act, 2012 (Act 843), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Data Protection Commission of Ghana

To exercise any of these rights, please contact us at dependfashion01@gmail.com.

8. Newsletter & Marketing

If you subscribe to our newsletter, we will use your email address to send you updates about new collections, exclusive offers, and brand stories. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. We will never share your email with third-party marketers.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out to us: